01Our approach
WebnCraft provides WordPress website development, website development, WordPress management, landing pages, UI/UX design, logo design, branding and social media design for businesses across the United States. Every project is built specifically for you, which means time and expertise are spent from the very first day.
This policy applies to all paid projects and packages purchased through webncraft.com or agreed in writing with our team. If your signed proposal or invoice contains different refund terms, those written terms apply to that project.
All amounts are in U.S. dollars (USD). Refunds are returned to the original payment method.
02Refunds by project stage
The earlier you contact us, the more we can return. Here is how refunds work as your project moves forward:
| Project stage | What it means | Refund |
|---|
| Before kickoff | Payment made, but no work, onboarding or design has started. | 100% refund |
| Work started | Kickoff call, research or design has begun, but no draft or concept has been shared. | Up to 50% |
| First draft delivered | You have received the first concept, mockup or staging link. | Up to 25%* |
| Final delivery / approved | Final files delivered, work approved, or the website has gone live. | Non-refundable |
*After the first draft, a refund is considered when we have not delivered what the written scope promised and could not correct it through revisions.
03Refunds by service
| Service | How refunds are handled |
|---|
| WordPress & website development | Based on the project stage above. Once the site is launched on your domain or hosting, the project counts as delivered. |
| Landing page development | Based on the project stage above. Refund requests close once the page is published or the final files are handed over. |
| UI/UX design | Based on the project stage above. Once Figma files or the prototype link are delivered, the design is considered delivered. |
| Logo, branding & social media design | Based on the project stage above. Once you receive final or high-resolution files, we cannot take the artwork back, so no refund applies. |
| WordPress management & SEO | Monthly plans follow the care-plan terms below. One-time SEO or audit work follows the project stage above. |
04Revisions come first
Most concerns can be solved faster with a revision than a refund. Every package includes revisions as described in your scope. Before a refund is approved, we ask for the chance to:
- Review your feedback and compare it to the agreed written scope.
- Make the corrections or revision rounds included in your package.
- Fix any bug, broken layout or functionality issue at no extra cost.
If we cannot deliver what was promised after reasonable revisions, we will work with you on a fair refund based on the stage of the project.
05What is not refundable
- Third-party costs already paid on your behalf, such as domains, hosting, premium themes or plugins, stock photos, fonts and licenses.
- Change of mind after the work matches the agreed scope and has been delivered or approved.
- Delays on your side, such as missing content, logins or feedback for more than 30 days, after which the project may be closed as delivered to date.
- Work outside the scope that was requested later and completed at your request.
- Results beyond our control, including search rankings, traffic, sales or ad performance.
- Issues caused by third parties, such as hosting outages, plugin updates you installed yourself, or changes made to the site by others after handover.
06Monthly care plans
WordPress management and care plans are billed monthly. You can cancel at any time by emailing us at least 7 days before your next billing date, and no further charges will be made after that.
- The current billing month is non-refundable, since updates, backups and monitoring start immediately.
- If we fail to deliver the services listed in your plan during a month, tell us and we will credit or refund that month.
07How to request a refund
- Email us at info@webncraft.com with the subject line "Refund Request".
- Include the details: your name, business name, invoice or order reference, and the reason for your request.
- We review within 2 business days and may offer a revision, a call, or a corrected deliverable first.
- You get a decision in writing, including the refund amount and how it was calculated.
Please contact us within 7 days of delivery or of the issue appearing, so we can resolve it while the project is still fresh.
08Processing & timing
Approved refunds are sent to your original payment method within 5 to 10 business days. After that, your bank or card issuer may need a few more days to show the amount in your account. Payment processor fees may be deducted where the processor does not return them to us.
09Disputes & chargebacks
If you are unhappy, please talk to us before contacting your bank or card company. A direct conversation is almost always faster. If a chargeback is filed, we will provide the project agreement, communication history and proof of delivery to the payment provider.
10Policy changes
We may update this policy from time to time. The date at the top shows the latest version. Changes do not affect projects that were already paid for before the update.